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Fitbit Premium hasn't activated

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‎09-10-2020 03:18 - last edited on ‎09-10-2020 09:35 by Fitbit Moderator

‎09-10-2020 03:18 - last edited on ‎09-10-2020 09:35 by Fitbit Moderator

I "bought" the free 90 day trial on September 9th,2020 and was not able to access any of it's features automatically.  I waited 24 hours and tried again and I am still not able to access anything. What is going on? How can I get access to the features? 

 

Moderator Edit: Clarified subject

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‎09-10-2020 09:43 - last edited on ‎10-17-2024 06:42 by Fitbit Moderator

‎09-10-2020 09:43 - last edited on ‎10-17-2024 06:42 by Fitbit Moderator

@RiniShuma A warm welcome to the Community. Thanks for getting in touch about this. 

I appreciate that you waited 24 hours but the subscription hasn't activated. In this case, I have shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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