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Fitbit Premium not activating

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‎08-03-2021 02:40 - last edited on ‎08-04-2021 11:09 by Fitbit Moderator

‎08-03-2021 02:40 - last edited on ‎08-04-2021 11:09 by Fitbit Moderator

Hello, I had auto renewed to an annual subscription for Fitbit premium, paid for via apple. It won’t activate and I have tried all advice. I’ve contacted customer support and have gotten no help for 2 weeks now? Has anyone else experienced this?

 

Moderator Edit: Clarified subject

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‎08-04-2021 11:11

‎08-04-2021 11:11

@Maguirme Welcome to the Fitbit Community. Thanks for the troubleshooting performed prior to posting. 

 

I appreciate that you mentioned you've been in contact with our Support team. Due to the high volume contacts, there might be a delay on their behalf, be sure that they will get back to you soon. Your patience and understanding is appreciated. 

 

See you around. 

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