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Fitbit Premium overlap charge

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‎09-29-2021 05:36

‎09-29-2021 05:36

Owned Fitbit Inspire with free Premium for one year. It stopped working so purchased and set up my new one yesterday (also with free Premium). Have just received an invoice for £9.99. How do I cancel my old subscription without impacting on the new one? Also, can I get a rebate on the payment already taken?

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‎09-29-2021 06:06

‎09-29-2021 06:06

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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‎09-29-2021 12:10

‎09-29-2021 12:10

Don't rely on Fitbit help to assist you. They told me that since I already had a premium membership, the free trial couldn't be used. When I asked, very politely, where I could look to see that it was "company policy," the no-customer service person hung up on me. I'm sending my Charge 5 back tomorrow.

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