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Fitbit Premium refund after clicking on trial

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‎06-16-2021 14:57 - last edited on ‎06-17-2021 18:11 by

‎06-16-2021 14:57 - last edited on ‎06-17-2021 18:11 by

I clicked the Trial for 7 days by mistake, I immediately went in and canceled the premium feature but somehow it went ahead and took the money out of my account the next day.  I do not want the premium feature, I did not want to spend $79.99 immediately.  is there a refund available, and how do i apply for it?

 

 

Moderator edit: subject for clarity 

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‎06-17-2021 18:09

‎06-17-2021 18:09

Welcome to the Fitbit Community, @GingerPugh.

 

Thanks for the details shared in your post. I understand how you are feeling and appreciate your efforts. I recommend making sure you followed this procedure to cancel your Fitbit Premium subscription. 

 

For more information about Fitbit Premium, see What should I know about Fitbit Premium? 

 

By the way, I've moved your post to Fitbit Premium & Coach board so we can keep our forums organized.

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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