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Fitbit Premium subscription

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‎09-11-2020 06:44 - last edited on ‎01-23-2021 07:13 by Fitbit Moderator

‎09-11-2020 06:44 - last edited on ‎01-23-2021 07:13 by Fitbit Moderator

I never signed up for Premium subscription but got charged for it today. I went to Google play store and into subscriptions to cancel as instructions stated but there is no subscription there. Please help!

 Thanks!

 

 

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‎09-11-2020 07:14

‎09-11-2020 07:14

You probably signed up through the Fitbit app for a trial and have Fitbit details on how to charge you. And failed to cancel before the trial period was over. 

Cancel your subscription through your phone’s app store.

To cancel your subscription in the Fitbit app:

  1. In the Fitbit app, tap the Today tab 
     

     

     > your profile picture.
  2. Scroll down and tap Manage Subscriptions. Your active subscriptions open in your phone’s app store.
  3. Tap your Fitbit Premium subscription > Cancel Subscription. Note that you won't see this option if you already canceled your subscription.

If you signed up through the app store then there was no trial period and the option to cancel premium would be found in the app store. 

What should I know about Fitbit Premium?

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