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Fitbit SENSE - Premium 6 month trial not showing after cancelling previous subscription

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‎09-25-2022 01:04

‎09-25-2022 01:04

I have purchased a Fitbit Sense in July and cannot activate the 6 months trial subscription which was part of the offering(https://www.fitbit.com/global/uk/products/smartwatches/sense?sku=512SRSG),

as the option doesn't show up in the app:

 

I have canceled my previous* Fitbit subscription, waited for it to expire (last day was 11th September) and also waited a few days afterwords as indicated in the Fitbit help instructions. 

*The previous Fitbit subscription I'm referring to was a 6months free trial offered for my previous fitbit Charge5 device.

 

Unfortunately 2 weeks later the option is still not available.

 

Could you please help with its activation?

 

Many thanks,

Maddie

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