Fitbit Sense is not showing option to enable sleep detection in settings

[mnnamah]

I have recently bought a Sense device refurbished but I am not able to see the option to enable snore detection which was part of the reason i bought this device. I have purchased premium and my device is synced/up to date. is this an issue others are facing ? has this feature been deactivated?

Moderator Edit: Formatting.

[JohnnyRow]

Try this:
https://community.fitbit.com/t5/Sense/How-do-I-enable-Snore-Detect-on-Sense/m-p/5416415/highlight/tr...

[mnnamah]

Unfortunately that option is not available to me at the moment, picture attached

[LZeeW]

@mnnamah   I’m going to flag your post to get a moderator to help you.  I found an old thread that says it might have been removed because of battery drain issues.  I want to add that Fitbit’s Help article gives a different path, but it goes to your screenshot.

[JohnnyRow]

As mentioned, it is a big battery drain even if you find it, and I think you can find a similar app on you phone where the battery drainage is probably not as big a factor.

[mnnamah]

Thank you for the assistance but I had a versa 4 and 3 in the last month and returned both because this feature did not appear to work. I do not mind the battery drain as I only wear my fitbit to sleep (it is on charge in the day). If there is no explanation for this issue I will have to return the device unfortunately. I have apps on my phone for snore detection but I do not like them and refuse to pay multiple £80+ subscriptions to track my sleep

[mnnamah]

I found something on google that appears to have worked

 

[AndreaFitbit]

Welcome to the Fitbit Community, @mnnamah. I'll be glad to assist with your snore detect inquiry. 

With a Premium subscription, turn on the snore and noise detection feature to allow the microphone on your Fitbit Sense to track noise, including snoring from you or someone next to you. By analyzing noise information every few seconds, your device can track the overall noise level of your surroundings and check for snoring throughout the night. When you wake up, your nightly results are summarized in a report.

To turn on or turn off snore and noise detection:

1. From Today tab in the Fitbit app, tap the Sleep duration tile.
2. Tap the 3 dots in the top right >  Settings.
3. Tap the switch next to Snore & noise detect. When you turn on snore and noise detection for the first time, follow the on-screen instructions.

To see your snore and noise report:

1. Wear your Fitbit device to sleep. Snore and noise detection doesn’t analyze previous nights’ sleep. You receive your first report the day after you turn on the feature.
2. When you wake up, open the Fitbit app on your phone. From the Today tab  , tap the Sleep duration tile.
3. Swipe to the bottom of the page and tap the Snoring & Noise tile to view your Snore & Noise Report. Your report shows the amount of time your device detected snoring and a chart of the noise level throughout the night.
   • The amount of snoring is categorized as:
     • None to mild (less than 10% of the total time you were asleep)
     • Moderate (10-40% of the total time you were asleep)
     • Frequent (more than 40% of the total time you were asleep)
   • The noise level chart shows the volume of your sleeping environment in A-weighted decibels (dBA), which measures the relative loudness of sounds to the human ear. A dBA of 0 doesn’t mean there’s no sound, but that it’s not audible to the human ear. For example, a soft whisper is 30 dBA and a coffee grinder is 70-80 dBA. Your overall noise level is categorized as:
     • Very quiet (30 dBA or lower)
     • Quiet (30-50 dBA)
     • Moderate (50-70 dBA)
     • Loud (70-90 dBA)
     • Very loud (90 dBA or higher)

Note that if your device runs out of battery during the night, the noise level chart will be missing some data.

To delete snore and noise data:

1. Visit the Manage your Fitbit Data page in your web browser.
2. In the Snore & Noise Detect section, select the start date and end date of the data you want to delete > Delete.

• This feature impacts your device’s battery, so we recommend charging your device to at least 40% before going to bed.
• If there’s too much background noise, your device’s microphone can’t pick up snoring. For best results, don’t play white noise or other ambient sounds during sleep.
• Your device isn’t able to identify whether snoring comes from you, someone sleeping nearby, or even a pet.
• You must wear your Fitbit device during sleep to collect snore and noise data.
• Your sleep must be at least 3 hours long in order to receive a Snore & Noise Report
• We only use the microphone to register noise level and snores. We don’t save any audio recordings.
• This feature is not intended to diagnose or treat any medical condition and should not be relied on for any medical purposes. It is intended to provide information that can help you manage your well-being. If you have any concerns about your health, talk to a healthcare provider.

Thanks for the heads up and your assistance @LZeeW, @JohnnyRow.