I got extra charged for Premium subscription

[Kalieve]

I have just recieved an email to say my membership has been taken £9.99. I was told it would be £7.99. Cannot seem to get any help regarding this information anywhere  can anyone help?

Moderator Edit: Clarified subject and updated label

[LizzyFitbit]

Welcome to the community, @Kalieve.

Thank you for sharing this information, and your efforts while working on this matter. I've just checked our Premium website and indeed, Premium costs £7.99 per month (£79.99 per year). I understand this wasn't your case and I'm sorry for the inconvenience.

I have requested a case on your behalf so you can receive assistance. Our Support team will investigate and send you an email with more information. Please keep an open eye on your inbox.

[Candace66]

They ripped you off!  Me too!  And they refuse to do anything about it.  If you can, reach out to the bank that handles your credit card and initiate a fraudulent purchase claim.  That's what I will be doing.

[AndreaFitbit]

Thanks for getting back to us and for your feedback @Candace66. 

I noticed that you got in touch with our team and received assistance. If you need further assistance, don't hesitate to contact them back.