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I got extra charged for Premium subscription

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‎04-01-2024 14:57 - last edited on ‎04-08-2024 16:50 by Fitbit Moderator

‎04-01-2024 14:57 - last edited on ‎04-08-2024 16:50 by Fitbit Moderator

I have just recieved an email to say my membership has been taken £9.99. I was told it would be £7.99. Cannot seem to get any help regarding this information anywhere  can anyone help?

 

Moderator Edit: Clarified subject and updated label

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‎04-08-2024 16:54

‎04-08-2024 16:54

Welcome to the community, @Kalieve.

Thank you for sharing this information, and your efforts while working on this matter. I've just checked our Premium website and indeed, Premium costs £7.99 per month (£79.99 per year). I understand this wasn't your case and I'm sorry for the inconvenience.

I have requested a case on your behalf so you can receive assistance. Our Support team will investigate and send you an email with more information. Please keep an open eye on your inbox.

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‎05-01-2024 04:03

‎05-01-2024 04:03

They ripped you off!  Me too!  And they refuse to do anything about it.  If you can, reach out to the bank that handles your credit card and initiate a fraudulent purchase claim.  That's what I will be doing.

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‎05-22-2024 10:34

In response to Candace66

‎05-22-2024 10:34

Thanks for getting back to us and for your feedback @Candace66. 

I noticed that you got in touch with our team and received assistance. If you need further assistance, don't hesitate to contact them back. 

Andrea | Community Moderator, Fitbitp>

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