04-01-2024 14:57 - last edited on 04-08-2024 16:50 by LizzyFitbit
04-01-2024 14:57 - last edited on 04-08-2024 16:50 by LizzyFitbit
I have just recieved an email to say my membership has been taken £9.99. I was told it would be £7.99. Cannot seem to get any help regarding this information anywhere can anyone help?
Moderator Edit: Clarified subject and updated label
04-08-2024 16:54
04-08-2024 16:54
Welcome to the community, @Kalieve.
Thank you for sharing this information, and your efforts while working on this matter. I've just checked our Premium website and indeed, Premium costs £7.99 per month (£79.99 per year). I understand this wasn't your case and I'm sorry for the inconvenience.
I have requested a case on your behalf so you can receive assistance. Our Support team will investigate and send you an email with more information. Please keep an open eye on your inbox.
05-01-2024 04:03
05-01-2024 04:03
They ripped you off! Me too! And they refuse to do anything about it. If you can, reach out to the bank that handles your credit card and initiate a fraudulent purchase claim. That's what I will be doing.