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Fitbit premium access unexpectedly cut off.

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‎01-11-2020 20:15

‎01-11-2020 20:15

I purchased a Fitbit premium subscription online (via PC) in December 2019. Initially everything was working well but after a week or so my premium access suddenly ended and my access to the premium features stopped. I checked and I am still being charged for the subscription. I have emailed Fitbit but haven't got help for this yet. Any one else got this problem and know how to solve it?

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‎01-14-2020 15:40

‎01-14-2020 15:40

@bladeodes Welcome to the Community. Sorry for the delayed reply. 

 

Thanks for letting me know that you've contacted our Support team. I've shared your post with our team and they've mentioned that they are handling it already, please check your email inbox, they will continue assisting you. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎01-14-2020 15:40

‎01-14-2020 15:40

@bladeodes Welcome to the Community. Sorry for the delayed reply. 

 

Thanks for letting me know that you've contacted our Support team. I've shared your post with our team and they've mentioned that they are handling it already, please check your email inbox, they will continue assisting you. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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