help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit premium access unexpectedly cut off.

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-11-2020 20:15

‎01-11-2020 20:15

I purchased a Fitbit premium subscription online (via PC) in December 2019. Initially everything was working well but after a week or so my premium access suddenly ended and my access to the premium features stopped. I checked and I am still being charged for the subscription. I have emailed Fitbit but haven't got help for this yet. Any one else got this problem and know how to solve it?

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎01-14-2020 15:40

‎01-14-2020 15:40

@bladeodes Welcome to the Community. Sorry for the delayed reply. 

 

Thanks for letting me know that you've contacted our Support team. I've shared your post with our team and they've mentioned that they are handling it already, please check your email inbox, they will continue assisting you. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎01-14-2020 15:40

‎01-14-2020 15:40

@bladeodes Welcome to the Community. Sorry for the delayed reply. 

 

Thanks for letting me know that you've contacted our Support team. I've shared your post with our team and they've mentioned that they are handling it already, please check your email inbox, they will continue assisting you. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes