Fitbit premium disappeared - Resolution from Fitbit Support and United Healthcare

[TXfrmDal]

For those of you who lost your fitbit premium overnight AND are a member of United Healthcare's Renew active benefits under AARP/United healthcare medicare supplement plan, here is the resolution for reactivating your Fitbit premium membership.

NOTE:  Fitbit and Google underwent a maintenance window from 6/12 through 6/28 to upgrade the Fitbit premium app and to transfer Fitbit to the google servers/infrastructure.  Fitbit has exited the maintenance window, and you will need to reactivate your fitbit premium membership as follows.

1.  Using the Fitbit app on your phone (NOT the website):  Tap on the icon where your picture resides (upper left) and select Fitbit care.

2.  This will bring up a Renew active screen.  Tap on the gear icon in the upper right.

3.  This will bring up your renew active membership code and the date you joined.  Hit the LEAVE button on the upper right side.

3.  This will bring you back to the fitbit care screen.  Reenter Fitbit care and rejoin using your renew active member ID number.

4.  Exit back out of the fitbit app, and refresh the fitbit app.  This will reactiviate your premium membership.  NOTE:  The TRY FITBIT PREMIUM option will remain visible, even when your fitbit premium reactivates inside the phone app.

You cannot reactivate your fitbit premium membership via the Fitbit web app on a computer.  You must reactivate via the phone app.

[DeanInFW]

I am a member of UHC Renew Active. This migration to Google Fit is not very well implemented. I noticed the change on Wednesday, June 28. I also received a message from Google, today June 30, that I could migrate my Fitbit, so I did that. When the migration was done, I had Fitbit Premium again and more issues popped up.

1. My Charge 5 could sync to my phone app, but not to my UHC Renew Active account, which is necessary for Renew Active to update my steps. I fixed this issue by logging off my phone Fitbit app, and logging back on. That's good...on to the next new issue.

2. I cannot manually sync my Fitbit phone app to the Charge 5. I get the following message, "To sync reliably, let Fitbit link to Charge 5". Pressing on the 'ok' button takes me to a Bluetooth Pairing and Linking process. This pairing always fails! I can sync by pulling down on the home screen, but the above above sync Charge 5 message will not go away I can also sync by going into the Charge 5 menu and selecting Sync Now. Although the syncing works, my phone Bluetooth does not show the Charge 5 as connected, but it does syncs, and my phone does not show the Charge 5 as an available device. As a last resort, I used the Set up a Device menu in My Account to disconnect and reconnect the Charge 5. It worked on the phone Bluetooth, but the Charge 5 is stuck in the  Bluetooth Pairing and Linking process with the spinning busy indicator. Eventually, I go tired of waiting and hit cancel button. The phone app went back to the previous menu which said SUCCESS, but the app main screen still displays the "To sync reliably, let Fitbit link to Charge 5" message, and I cannot make it go away. On to the next issue.

3. I tried the fix that I am replying to, and now I am really messed up. BTW, the steps above are wrong, but I figured it out...there some menu steps missing. Now when I tried to rejoin, it did not ask me for my ID number. Instead it when to the migration process again. When I selected my Google account, I got the message that that account was already migrated, so pick another...no I need this one. Now I am out of the Renew Active membership. I need my Renew Active account access!

Until this is resolved, I am screwed and so are others who attempt to migrate Fitbit to Google. DON'T DO IT YET until these problems are fixed.

[DeanInFW]

Here is the fix for my issue 3 in my previous post.

I was able to rejoin Renew Active from the Fitbit website, Manage Account Access, Membership Settings. People need to be warned that they cannot do the procedure as specified in the Fitbit Community at https://community.fitbit.com/t5/Fitbit-Premium/Fitbit-premium-disappeared-Resolution-from-Fitbit-Sup... if members have already migrated their Fitbit data to Google Fit.

The second step 3 in the Fitbit instructions: " 3.  This will bring you back to the fitbit care screen.  Reenter Fitbit care and rejoin using your renew active member ID number. " will not let you enter your member ID until you migrate your data again, and the migration process will not let you migrate to the same Google account...so you are locked out of joining Renew Active from the phone app. This is when one has to go to the Fitbit web as stated above and enter their member ID to rejoin Renew Active.