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Fitbit videos not working

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‎10-08-2023 17:42

‎10-08-2023 17:42

The videos that are under the fitbit coach section are not working for me. I've closed the app, signed out and signed back in, and have reset my phone. I get a notification saying the audio will still work even if my phone goes to sleep, with a black screen and a white spinning wheel and it never progresses past that.  What can I do to get these to work?

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7 REPLIES 7

‎10-08-2023 18:22

‎10-08-2023 18:22

Same here.

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‎10-08-2023 18:26

‎10-08-2023 18:26

I’m having the same problem. Pretty Frustrating 🤨

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‎10-08-2023 19:31

‎10-08-2023 19:31

Yah, trying to listen to a meditation that isn't working is doing the exact opposite of what I'm trying to achieve!

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‎10-09-2023 04:52

‎10-09-2023 04:52

Same 

Some content starts and some doesn't. 

Never had this problem before. 

Makes Premium "coaching" content useless. 

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‎10-09-2023 06:09

In response to ChescoMSN

‎10-09-2023 06:09

I haven't been able to get a single video to work which really stinks

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0 Votes

‎10-11-2023 20:17

‎10-11-2023 20:17

I am having the same issue. I use Coach for mindfulness sessions before bed. It stopped working for me tonight. I wonder if it is related to some of the other issues users are having right now across FitBit overall? 

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‎10-12-2023 08:31

In response to Rjh0131

‎10-12-2023 08:31

Hello everyone, and thanks for letting us know about this.

In light of the data you provide. Please confirm that you are currently using the most recent version of the Fitbit app. If you do, kindly try to force-quit the app before trying again.

I've noticed that some of you are experiencing trouble with mindfulness sessions and workout videos. Please confirm whether the problem is with all of the videos on the Coach page or just a few of them.

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