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Free trial Fitbit Premium inquiry

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‎01-03-2023 17:15 - last edited on ‎02-16-2023 09:15 by Fitbit Moderator

‎01-03-2023 17:15 - last edited on ‎02-16-2023 09:15 by Fitbit Moderator

I was looking to buy a tracker, older one is going, and saw offer for discounted one year membership. I asked Fitbit if I started free 6 month trial and bought premium on sale  would it start at end of free trial, makes sense I thought. Well I got told this is not possible I would have to cancel free trial in order to buy subscription. Hopefully the help desk person, Ranjed, misunderstood what I was asking as they told me to this site and leave comments.

I would hope loyal customers are valued yet I get the feeling like many companies it is good to say yet not how things are done. Let me know

 

Moderator Edit: Clarified subject

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‎05-24-2023 11:15

‎05-24-2023 11:15

Hi there, @MrPool. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Fitbit Premium membership. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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