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Free trial

‎12-28-2025 08:56

‎12-28-2025 08:56

When I switched over my Fitbit account to Google, I was offered a free trial for premium. When I accepted the offer, I was immediately charged the $79.00. I would like a refund, as I was not expecting to be charged right away.

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‎12-28-2025 10:05

‎12-28-2025 10:05

@Vbronder   The Community is a user to user help site.  Please contact Support for help with your refund.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎12-30-2025 13:28 - edited ‎12-30-2025 13:28

In response to LZeeW

‎12-30-2025 13:28 - edited ‎12-30-2025 13:28

Hi @Vbronder and @LZeeW, it's great to see that you've visited the Fitbit Community!

I'm sorry to hear that you were immediately charged while trying to subcribe to a trial period of the Premium membership.

Rest assured i'll do my best to help you.

If you believe this is an error, you may request a refund by managing your Fitbit Premium subscription here.

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