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Getting a server error when accessing Premium Get Active Program

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‎06-29-2021 18:32 - last edited on ‎06-30-2021 12:37 by Fitbit Moderator

‎06-29-2021 18:32 - last edited on ‎06-30-2021 12:37 by Fitbit Moderator

Get Active program was working fine. Then, a server error came up. Logging in and out of app and reinstalling app has not resolved issue. Frustrating to pay for premium service and not to be able to access features. 

 

Moderator Edit: Clarified subject

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20 REPLIES 20

‎09-07-2021 15:47

In response to SilviaFitbit

‎09-07-2021 15:47

Hi Silvia, it seems like a lot of people are continuing to experience this. Is there any way we could escalate this?

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