help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Getting a server error when accessing Premium Get Active Program

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-29-2021 18:32 - last edited on ‎06-30-2021 12:37 by Fitbit Moderator

‎06-29-2021 18:32 - last edited on ‎06-30-2021 12:37 by Fitbit Moderator

Get Active program was working fine. Then, a server error came up. Logging in and out of app and reinstalling app has not resolved issue. Frustrating to pay for premium service and not to be able to access features. 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
20 REPLIES 20

‎09-07-2021 15:47

In response to SilviaFitbit

‎09-07-2021 15:47

Hi Silvia, it seems like a lot of people are continuing to experience this. Is there any way we could escalate this?

Best Answer