Getting error code: 1004 when buying Premium

[Louan1]

Trying to install fitbit premium on my daughters versa 2 and keep getting this error: 

Please update your itunes account to allow payments for this account and try again.  Error code: 1004. I'm very confused. Please help. 

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@Louan1 Welcome to the Community. Sorry for the delayed reply. 

Thanks for the details mentioned. I've shared this with my team and they are investigating what might be causing the error, as soon as I have more information about it, I'll make sure to post it here. 

In the meantime, please purchase Fitbit Premium through Fitbit.com. 

Your patience and understanding while this gets resolved is appreciated. I'll be around if you have any additional questions. 

[Louan1 · Accepted solution]

If I purchase fitbit online through this site will my daughter be able to access on her fitbit?  Thank you for your time. 

[Butterfly70]

I have the same issue as this person.  So I purchased premium through the fitbit.com website as you suggested, but my Dashboard still has no access to the premium features.  I am especially looking for the sleep features and I can find no way to access this.

[SilviaFitbit]

@Louan1 and @Butterfly70 It's great to see you on the Community. 

Thanks for taking the time to share what you're experiencing with Premium. Yes, if you buy Fitbit Premium through the computer, you'll be able to access it from the Fitbit app. I would like you to make sure you're purchasing using the email address that your daughter has. 

There's one more thing, if you're buying Fitbit Premium for your daughter, keep in mind that it won't be available to her account if she's using a kid's account. 

Also, Fitbit Premium will be available only in your Fitbit app and not in your online Dashboard. Learn more about it by checking this article: What should I know about Fitbit Premium? 

I'll be around if you have any additional questions. 

[Ncjackson]

I am getting this same error when I try to register for Fitbit Premium.  I am trying to activate the 90-day free trial which I think is only available in the app, so signing up at fitbit.com is not an option.

Please help.  Thanks!

[adickey2]

I am getting the same error message when trying to do the 90 day free trial in the app. 

[overtwinmom]

I'm having the same issue.  Looks like the free trial is only available through the app.

[Wanda13]

The link provided does not work for non US users

when can we expect access to 90 day trial?

error code 1004 constant

just moved from flex to new inspire. Is this affecting Fitbit premium?

all very unclear and unsatisfactory 

[SilviaFitbit]

Hey everyone! Sorry for the delayed reply. 

Thanks for participating in the forums. I appreciate the details mentioned. 

The 90-day free trial is only available for those who haven not already completed a free trial. You may want to learn more about it by checking this post. Also, Fitbit Premium is available worldwide in English only. 

Regarding the error message you were receiving when buying Premium, this can be related to the parental control on your device or a problem with your iTunes account, please check these settings and force quit the app. After this, please try again. 

I'll be around if you have any additional questions. 

[renataufm]

still doesn’t work. 

[Inlikeflyynn]

Not working for me either, nothing to do with payments in Itunes as mine is up to date with my credit card.. V frustrating. Also doesn't work on the web as it is the US store and wont let you change it to Australia, just says can't ship to your country

[cls1974]

If you subscribe to Fitbit Premium from the website, does it still include the 90-day free trial?

[SilviaFitbit]

@cls1974 A warm welcome to the Community. Thanks for getting in touch about this. 

The 90-day free trial is available for new Premium users meaning users who haven't previously activated any trial before. Additionally, this option will be available on the app, please do the following to purchase your subscription: 

1. If Fitbit Premium is available in your region, you'll see a Premium tab in the Fitbit app. Tap the Premium tab.
2. Read the overview, and tap the button to get started.
3. Choose a 1-year or monthly subscription to start after your free trial, and follow the instructions to purchase.

If you're trying to purchase your subscription from the online Dashboard, it's currently available for US and Canada users. 

I'll be around if you have any additional questions. 

[Inlikeflyynn]

Thanks Silvia but your response is unhelpful as this error code is still appearing when trying to subscribe, through the App, to Fitbit Premium. I have never subscribed before.Please fix this up.

[SilviaFitbit]

@Inlikeflyynn Thank you for getting back. I truly appreciate that you mentioned you haven't subscribed because you're receiving this error message. 

As you mentioned previously, the option to buy the subscription through the Fitbit Store is only available for US and Canada users. If you're still experiencing this, please ensure that you've checked that you're able to authorize payments, check the parental control on your device and your iTunes account. Once you've done this, force quit the app and then try again. 

I'll be around if you have any additional questions. 

[carrie29]

Hi there, I have a years free premium included in my package but get this 1004 message when i try on the app to access the free trial. Is this an ongoing issue that fit bit are aware of and fixing or is this still unknown?

What can i do to fix? I have checked with itunes and all is as it should be.  

[SilviaFitbit]

@carrie29 A warm welcome to the Fitbit Community. Thank you for getting in touch about this. 

Your Fitbit Premium will activate when you set up your Fitbit Inspire 2. The error that you mentioned is usually because your iTunes account isn't authorized to make payments and is likely due to parental controls on your device or a problem with the iTunes account. 

Please check the settings above, force quit the app and try again. 

I'll be around if you have any additional questions! 

[carrie29]

Hi there, I have figured out where there was a switch off of in app purchases on my phone however now i am getting a different error message instead saying "Please force quit and then open the fitbit app. If you aren't able to access your premium content then please contact customer service. Error code:1011". I have force quit the app multiple times and restarted my phone altogether but I'm not seeing access available. can you support?

Caroline

[SilviaFitbit]

@carrie29 Thank you for getting back. I appreciate that you mentioned you were able to purchase your Fitbit Premium. 

Thanks for the troubleshooting tried. I would like you to confirm that you followed this procedure to purchase your subscription. If you did but you're getting the message mentioned above, please attach a screenshot and I'll share your post with our Support team. 

Looking forward to hearing back from you.