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Getting "Login failed" message

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‎07-09-2020 15:32 - last edited on ‎07-10-2020 11:04 by Fitbit Moderator

‎07-09-2020 15:32 - last edited on ‎07-10-2020 11:04 by Fitbit Moderator

I signed up for Fitbit premium. It is showing all work outs but when I click to start work out it says login failed . I have reset password. Still does not work. 

 

Moderator Edit: Clarified subject

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‎07-10-2020 11:03 - last edited on ‎10-16-2024 08:13 by Fitbit Moderator

‎07-10-2020 11:03 - last edited on ‎10-16-2024 08:13 by Fitbit Moderator

@Grumpy872 A warm welcome to the Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. To better assist you, please reply to the following questions: 

- Are you receiving a login failed on the Fitbit app or Fitbit Coach?
- Can you log in from the online Dashboard?

In the meantime, please try to force quit, clear the case of the app and try again. 

Let me know the outcome. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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