Getting "error code 1000" when repurchasing

[Cheesface]

I’m trying to repurchase Fitbit premium but it keeps coming up error code 1000. I’ve deleted and reinstalled the app, I’ve logged out of the app but it still comes up error code.

Moderator edit: Updated subject for clarity

[SilviaFitbit]

@Cheesface Welcome to the Community. Sorry for the delayed reply. 

Thanks for letting me know that you were receiving this error message when trying to repurchase Fitbit Premium. I appreciate the troubleshooting tried prior to posting. 

I would like you to let me know if you're still experiencing this. If you're let me know the phone that you're using and attach a screenshot to your next reply. 

Keep me posted! 

[era877]

I am also receiving this error code. Have tried for several days to get it to work. Have checked my Apple ID. 

[SilviaFitbit]

@era877 Welcome to the Community. Sorry for the delayed reply. 

Thanks for letting me know that you're receiving this error message. I would like you to check your app store account and verify that you have everything set up correctly. Once you've checked this, force quit the app and try again. 

I'll be around if you have any additional questions. 

[zetoni]

Hello FitBit,  same here, l tried all the previous tips already but issue didn't solved. My region is Netherlands so l cannot purchase at U.S. website