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05-18-2018
01:24
- last edited on
05-22-2018
10:56
by
SilviaFitbit
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05-18-2018
01:24
- last edited on
05-22-2018
10:56
by
SilviaFitbit
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have reset password and uninstalled and reinstalled the app but it keeps saying validation failed
Moderator edit: Updated subject for clarity

01-17-2019 08:45
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01-17-2019 08:45
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Yes, I've tried it multiple times. Same problem. Tried browser login, same problem.

01-19-2019 08:04
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01-19-2019 08:04
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Thanks for confirming the troubleshooting that you've tried @Ksaq! We’re aware of it and are working to identify a resolution as quickly as possible.
We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.
l'll be around if you need further assistance.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.

01-21-2019 02:49
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01-21-2019 02:49
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Yes, I have tried all those steps and have also changed my password via my mobile phone and through the website by logging in and I still have the same problem.
Seems like this has been an issue for over a year and your answer is the same... that you are aware of the problem and are trying to fix it! How much longer are we expected to wait?!?

01-24-2019 12:25
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01-24-2019 12:25
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Thanks for getting back @Littleet. Sorry to hear that this keeps happening. Currently, I don't have any estimated time about when this will be resolved, as mentioned before, Fitbit is aware of this and working to identify a resolution.
Once again, your patience and understanding is truly appreciated.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.

12-30-2019 01:41
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12-30-2019 01:41
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I have exactly the same problem! I've tried to change password (twice), reinstall the app, also tried using web browser... non has worked...
Please could you give me a solution ??

01-02-2020 12:11
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01-02-2020 12:11
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@Xavi85 Welcome to the Community. Sorry for the delayed reply.
I appreciate the troubleshooting you've tried. I would like you to confirm, you've created a new password without any special characters.
I'll be around if you have any additional questions.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.

01-12-2020 03:56
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01-12-2020 03:56
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Yes, but it does not work

01-16-2020 16:36
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01-16-2020 16:36
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@Xavi85 Thanks for getting back.
We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.
Please let us know if there's anything we can do to assist you in the meantime.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.

04-20-2020 03:34
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04-20-2020 03:34
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I am also having this issue! Is this sorted yet?

05-09-2020 16:08
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05-09-2020 16:08
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@Becca1907 Welcome to the Community. Sorry for the delayed reply.
Thanks for getting in touch about this. Please try the following:
- Confirm you have the latest Coach app version which is 4.6.2 for iOS and Android
- Make sure you haven't created a new password without any special characters (!@#$)
Keep me posted.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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