Getting validation failed message

[Fiona369]

have reset password and uninstalled and reinstalled the app but it keeps saying validation failed

Moderator edit: Updated subject for clarity 

[Ksaq]

Yes, I've tried it multiple times. Same problem. Tried browser login, same problem. 

[SilviaFitbit]

Thanks for confirming the troubleshooting that you've tried @Ksaq! We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

l'll be around if you need further assistance. 

[Littleet]

Yes, I have tried all those steps and have also changed my password via my mobile phone and through the website by logging in and I still have the same problem.

Seems like this has been an issue for over a year and your answer is the same... that you are aware of the problem and are trying to fix it! How much longer are we expected to wait?!?

[SilviaFitbit]

Thanks for getting back @Littleet. Sorry to hear that this keeps happening. Currently, I don't have any estimated time about when this will be resolved, as mentioned before, Fitbit is aware of this and working to identify a resolution. 

Once again, your patience and understanding is truly appreciated. 

[Xavi85]

I have exactly the same problem! I've tried to change password (twice), reinstall the app, also tried using web browser... non has worked...

Please could you give me a solution ??

[SilviaFitbit]

@Xavi85 Welcome to the Community. Sorry for the delayed reply. 

I appreciate the troubleshooting you've tried. I would like you to confirm, you've created a new password without any special characters. 

I'll be around if you have any additional questions. 

[Xavi85]

Yes, but it does not work

[SilviaFitbit]

@Xavi85 Thanks for getting back.

We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[Becca1907]

I am also having this issue!  Is this sorted yet? 

[SilviaFitbit]

@Becca1907 Welcome to the Community. Sorry for the delayed reply. 

Thanks for getting in touch about this. Please try the following: 

- Confirm you have the latest Coach app version which is 4.6.2 for iOS and Android 

- Make sure you haven't created a new password without any special characters (!@#$)

Keep me posted.