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Got charged twice for Premium subscription

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-23-2023 12:09 - last edited on ‎12-03-2023 14:02 by Fitbit Moderator

‎11-23-2023 12:09 - last edited on ‎12-03-2023 14:02 by Fitbit Moderator

Double payment processed for Premium. Refund denied according to Corporate Policy. 
This is Corporate theft. Fitbit just lost a Subscription customer for life.

 

Moderator Edit: Clarified subject an updated label

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2 REPLIES 2

‎11-23-2023 13:26

‎11-23-2023 13:26

@GSK924   Contact your credit card and dispute the second charge.  I also flagged your post to get a moderator to help you.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎12-03-2023 14:36

In response to LZeeW

‎12-03-2023 14:36

Hi there, @GSK924. @LZeeW Thanks for the heads up!

@GSK924 Thanks for bringing this to our attention. As you know, services such as Premium are non-refundable. You can find more information in our Terms for paid services.

I understand where you're coming from and I'm sorry for this inconvenience. Because you already have a case created, I'd recommend getting back to our Support team in order to receive more information about your case. You can also get in touch with your phone's app store or credit card to to see what options are available for you.

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