Guided programs show incorrect sleep data

[lilbitcounts2]

  

 

The Guided Program for Sleep bridged the total sleep time when there was a 1 hour interruption.

The Intro to Healthy Habits did not bridge this time.

Thinking it it would be better if the time was consistent across Guided Programs.

See screenshots.

Thanks FitBit for all your hard work to help us be healthy.

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

It's great to see you around @lilbitcounts2. Thanks for sharing those screenshots and for trying the 7 day trial. 

Thank you for your feedback, we very much appreciate all of the input we receive from our customers. I've share this with my team, this help us continue improving. 

Additionally, I would like you to log out from your app and force quit it. After this check if your guided programs show the same information.

Let me know how it goes. 

[lilbitcounts2]

Thanks for your response Sylvia -

Did log out and the force quit the app & it still shows the same as the screenshot. Using iOS app here, perhaps that’s helpful. 

[SilviaFitbit]

Thanks for getting back @lilbitcounts2. I appreciate the troubleshooting you've followed. 

I've shared your post with my team and they will further investigate it. Please keep an eye on the Forums, any update will be posted here. 

I'll be around if you need further assistance. 

[WelchCM]

I’m having a similar problem. It’s saying I’ve not met the sleep goal but It’s not capturing the 6+ hours of sleep from my Fitbit. 

[SilviaFitbit]

@WelchCM Welcome back to the Community. Thanks for the details mentioned. 

I appreciate your report. I've shared this with my team and they will further investigate it. 

I'll be around if you have any additional questions.