Has anyone else found Fitbit to be completely unwilling to address questions regarding premium billi

[SunsetRunner]

Wondering if anyone else is geting a run around between Fitbit and goggle play? Is there anyway to keep them from billing Me next year?

[EstuardoFitbit]

Hi there, @SunsetRunner. Welcome to the Fitbit Community Forums. 

I've seen you contact our support team after posting here, and they've already assisted you. However, I would like to give you some extra information about the cancellation of your Premium Subscription. 

To get a little background, you should keep in mind that we are not always the provider of a premium subscription. That means the subscription can be sold to a reseller. That statement includes the Play Store for Android devices and the App Store for iOS. 

In case the subscription was through any of these, the best and easiest way to stop it is to contact the reseller and ask for the cancellation of the subscription that is attached to the email you used to create your Fitbit account. 

If you are having issues getting this resolved, my best advice is to contact your app provider to cancel the subscription before your expiration date. 

[t-parker]

@SunsetRunner If you subscribed using Android app (via Play  Store) you can subscription cancel anytime. Premium will work for the remaining time you paid for. So if you paid for a year subscription you can cancel it even a day after purchase and you will still have it valid for that year (as you paid for it). This way you don't need to remember to cancel it later. In Play Store tap your account, then "Payments & Subscriptions" and "Subscriptions". There you'll find Fitbit subscription which will tell you when next time you'll be billed and option to cancel renewal. If you already know you don't want Premium later then you may cancel it now (like I said, Premium will continue working until period of your current subscription ends)

[SunsetRunner]

I contacted your support and the goggle support team at least 3 times before making this post. Your support team says that only the goggle play store can help.
The olny support I can get from goggle is a bot that takes me through a few questions and asks me to go to the goggle play store. The goggle play store says I don't have any subscriptions and then tells me to have a nice day. I spent all morning with fitbit support I am well aware that fitbit sold me a subscription and you no longer care about about my fitbit experience .
I am hoping someone in the community is able to give me some advice.

Sent from my Verizon, Samsung Galaxy smartphone
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[SunsetRunner]

I did not subscribe with goggle I bought my fitbit from Amazon. I activated my free premium account on the fitbit application and fitbit automatically billed me when the free subscription expired. I was happy to have premium when my fitbit device was working it definitely helped me with my fitness goals but after my experience with support when yet another fitbit tracker failed during the fist year I just want to try something different.

Sent from my Verizon, Samsung Galaxy smartphone
Get Outlook for Android<>

[SunsetRunner]

 obviously that doesn't work 

[SunsetRunner]

How many times are you going send me the same script information?

[SunsetRunner]

I know the next thing in the script is you can't help me and I to contact goggle support.

[SunsetRunner]

This experience makes me feel so sad. I was really enjoying my charge 5 and it worked so well with my fitbit scale.

[Pearlvilla]

In google play click on your Icon to bring up account information.

In Amazon, click on the drop down by Account & Lists. Then click on Memberships & Subscriptions. You can cancel any subscriptions there.

Hope this helps.

[SunsetRunner]

 

[SunsetRunner]

The only subscriptions I see in Amazon are for prime and movie channels 

[SunsetRunner]

Thank you for trying something different 

[t-parker]

@SunsetRunner the subscription isn't managed by Amazon. You bought your watch there but Amazon has nothing to do with subscription. It will certainly be in your PlayStore app. Don't go to PlayStore through browser but open app on your mobile (your screen shows URL of playstore in the browser). Open the app not the page of PlayStore. In the apps find this icon:

And follow the instruction (tap account etc...).

[SunsetRunner]

 I have no subscriptions in the play store. I have never done business with Goggle!

[t-parker]

@SunsetRunner this isn't PlayStore. What you keep pastinf is the website of PlayStore so you are doing it wrong. Open the app not website. Sorry, I give up, don't know how else I can explain it 😞 I suggest find somebody familiar with Android system to help you.

[SunsetRunner]

 

[SunsetRunner]

You mean the app I was trying to use with support yesterday before I gave up on them?

 I guess ita eazy for ypu to give since if I can't fix this it makes money for your company and cost me money for a service I can't use. I entered a contract with fitbit not goggle or android.

[SunsetRunner]

 

[SunsetRunner]

I wish I could give up! I wish I hadn't done business with Fitbit but here we are. As I said yesterday I spent the day before with support on the phone. You can insult me all day. But it doesn't change the fact that you can't help me because you just don't care enough to escalate this to some who wants to resolve this. 😡