Health Metrics keeps showing Get Started screen

[mandacat]

When I go to my health metrics, I get a request to agree and in the agreement it mentions “premium subscription”. Health Metrics has always been free, at least the sections of it that’s mentioned in the subject agreement, like skin temp, O2, etc. Are you asking to agree to additional cost for the past items that were available in the health metrics.section without charge ?

Moderator Edit: Clarified subject and updated label

[JohnnyRow]

You iPhone?

[EtheP]

Yes. I have an iPhone.

[LZeeW]

@YojanaFitbit   Not fixed for me.

[LizzyFitbit]

Hi everyone.

Thanks for your continued feedback about this situation. While I'm glad the fix went to some of our members, I'm sorry this isn't the case with some of our iOS users. I've gone ahead and reported this to our team so they can further investigate. I'll update this thread as soon as I hear from them.

In the meantime, make sure to sync your Fitbit device as you've been doing so far in order to keep your data updated.

[LizzyFitbit]

Hi there, @MamaC82, @EtheP and @LZeeW.

Thanks for feedback and just to confirm, may I know if you continue having this issue with your iOS devices? This will help me to keep our team informed of this situation so they can work on a fix. Look forward to your responses.

[EtheP]

I’m no longer having this problem. Thanks for asking.

[LZeeW]

@LizzyFitbit   It isn’t fixed for me.

[MamaC82]

I clicked on the setup button and all my past metrics were there. The set up button hasn’t reappeared so it seems to be fixed for me. 

[LZeeW]

@LizzyFitbit   Four more days have gone by and it still isn't fixed.  Still no joy.

[LizzyFitbit]

Hi there, @EtheP, @LZeeW and @MamaC82.

@EtheP and @MamaC82 Thanks for getting back and confirming the issue has been fixed on your end. This is great news and I hope you can keep crushing your goals!

@LZeeW I'm sorry for this inconvenience with the Health Metrics and and because it's been a few days since your last response, could you confirm if the issue persists on your iPhone? This information will help us to further investigate.

[LZeeW]

@LizzyFitbit   Still not working.

[LizzyFitbit]

Hi there, @LZeeW.

Thanks for confirming the issue is still persisting on your iPhone. This issue has been re-escalated to our team so they can investigate and bring a permanent fix. I'm sorry for the inconvenience and once I have more details, I'll update this thread.

[LZeeW]

@LizzyFitbit   My Health Metrics are working again.  In addition, it opens to a new page, a Today summary that has a toggle to go to the Trends graph.

[LizzyFitbit]

Hi @LZeeW.

Thanks for keeping me posted and I'm glad the Health Metrics are working well. I appreciate the details and if you need anything else, just let me know. Have a good one! 😎

[Smstext]

Same started last week and as time goes on I lose more and more features . It looks like a Fitbit server issue. I have uninstalled and reinstalled the app on Android and done a reset on the watch. Each update just seems to make Fitbit worse, so sadly I will not be renewing my premium or when the time comes for a new device be buying another Fitbit, looks like I'm off to pastures new with another smart watch/fitness watch company.

[vee]

I had this problem as well but for the past two days it’s gotten even worse.  I get no health metrics at all!  it tells me there is a server error. I have an iPhone and I’m on 3.60 isn’t that the current one? Also premium. Would like my health metrics back! 

[LizzyFitbit]

Hi there, @Smstext and @vee.

Thanks for keeping me posted and your efforts while troubleshooting the Fitbit app. As mentioned before, let me share this was re-escalated to our team so they can investigate what may be occurring. I apologize for the inconvenience and please know your feedback has been forwarded to keep them informed of this situation.

In the meantime, please make sure to keep the Fitbit app updated as you've been doing so far. I'll update this thread as soon as I have more information from our team.

[Smstext]

But I do keep it updated (checking daily) it's the current version 3.58 on Android and for fruit bearing devices it seems to be 3.6 which is confusing.

[vee]

@LizzyFitbit is there any update? This is really annoying,  it’s been telling me for five days to go take a walk while they work on their server issue! Only cute on day 1. I shut down and restarted my Versa 3 but that didn’t help. It doesn’t seem that many people are getting this server error so I’m more worried that a resolution is not coming and I’m very unhappy that I’m paying for the health metrics and I’m not getting them. The main reason I have premium is for the additional sleep information.

[LizzyFitbit · Accepted solution]

Hi everyone.

Thanks for your continued reports. I'm happy to share with you that this issue should be fixed now. Please make sure to have the Fitbit app updated and your Fitbit device synced correctly.

Your feedback and patience are truly appreciated, and we'll keep working to keep improving the Fitbit experience!