How Do I Cancel Premium?

[Ch85]

I was bumped into paid premium after getting the free trial with Luxe. Firstly, people should be asked to opt-in rather than put in automatically.

It is impossible to cancel the premium from account  or dashboard. I have to contact help? 

This is guerilla sales and I am disappointed. Be like other companies and make it easy for people to manage their accounts and subscriptions please.

Moderator edit: updated subject for clarity. 

[ChoSmile]

Depends where you sign for Premium?
- If via Google Play Store o Apple App Store - cancel there.
- If from their page (fitbit.com) or then you bought new device with Premium Trial - cancel is from website:
https://www.fitbit.com/global/us/account/subscriptions

Good luck 🙂

[AndreaFitbit]

Welcome to the Fitbit Community, @Ch85. Thank you for your feedback  regarding Fitbit Premium cancellation. 

I understand how frustrating this could be and noticed that you're already in touch with our Support Team and that they are assisting you. 

Thank you for your advise @ChoSmile.

Keep on visiting the forums. 

[Ch85]

The thing is. There was no info in the account about (upcoming)
subscriptions. I guess because they are transitioning from the trial into
paid. There's no easy way, that I can access my account until Fitbit has
already charged me.

[AndreaFitbit]

Thanks for getting back to us and for the explanation @Ch85.

Please wait until our team gives you a resolution.

Keep on visiting the forums.