help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How do I activate my free premium membership?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-20-2022 11:11 - last edited on ‎03-20-2022 19:09 by Fitbit Moderator

‎03-20-2022 11:11 - last edited on ‎03-20-2022 19:09 by Fitbit Moderator

When I used my discount code at the discount store and never saw anywhere to add the free premium membership, so I figured it would be there automatically. Well it's not and I can't get anyone from Fitbit to respond to how I can activate it.

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
7 REPLIES 7

‎03-20-2022 19:08

‎03-20-2022 19:08

Welcome to the Fitbit Community, @ConnieDiane.

 

I'm sorry to hear about the difficulties you experienced. Thank you for the information provided.

 

I noticed that you've been in touch with Customer Support. Please check your inbox over the next days. I'm pretty sure our will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer

‎03-22-2022 08:01

In response to EdsonFitbit

‎03-22-2022 08:01

I contacted Customer Support last week, I haven't heard anything back. How long doesn't it take to resolve this minor issue? Seems cut and dry to me, I received an email stating that due to the recall of the Ionic I was to be given a premium membership for a year along with a 40% discount etc. There was no place on the discount store to "order" the membership that I could find so I didn't add that assuming it would be automatic. I don't know why this can't be resolved immediately?

Best Answer

‎03-22-2022 14:14

In response to ConnieDiane

‎03-22-2022 14:14

Thanks for your response, @ConnieDiane.

 

The best way to get information about your case is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer

‎03-24-2022 07:34

In response to EdsonFitbit

‎03-24-2022 07:34

Well third phone call and all I get is promises that "someone" will email me soon. It's been a week...Not a happy customer!

Best Answer

‎03-29-2022 13:20 - edited ‎03-29-2022 13:25

In response to ConnieDiane

‎03-29-2022 13:20 - edited ‎03-29-2022 13:25

Hi there @ConnieDiane. Thank you for your patience while our team work on this.

 

We‘re taking into consideration your comments and sentiments with regards to our products and services. We also noticed you got a response from our team three days ago, please keep in touch with them if you have more questions about your case. 

 

Thank you for sharing your feedback here.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes

‎03-29-2022 13:32

In response to YojanaFitbit

‎03-29-2022 13:32

It took awhile but the issue finally got resolved.

 

Best Answer
0 Votes

‎04-03-2022 18:34

In response to ConnieDiane

‎04-03-2022 18:34

@ConnieDiane Thank you for getting back to us. We're glad to know this issue got resolved for you. 

 

Thank you for sharing your feedback with us. See you around.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes