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How do I cancel a free Fitbit Premium trial?

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‎02-07-2023 21:18 - last edited on ‎02-14-2023 12:29 by Fitbit Moderator

‎02-07-2023 21:18 - last edited on ‎02-14-2023 12:29 by Fitbit Moderator

I have had my fitbit over a year with no problems. Unfortunately I decided to try the free premium trial membership and have nothing but problems now! ☹️ I have tried canceling but no luck, I am afraid I will have to wait until the free trial ends. Can anyone help?

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎02-11-2023 04:21

‎02-11-2023 04:21

@Boertelpetersen Yes, I think you need to wait until the free trial ends. Can you explain what problems you're experiencing and we can try to help?

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎03-22-2023 13:13

In response to Heather-S

‎03-22-2023 13:13

Hi @Boertelpetersen, and welcome to the community! And thank you @Heather-S, for your contribution.

 

I'm sorry to hear that you are not happy with Fitbit Premium. However, even if you cancel the subscription, you will still have access to Fitbit Premium features until the end of the 6-month trial.

 

Therefore, it would be very helpful if you could explain a little bit more about the problems you're facing, as asked by @Heather-S earlier.

 

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