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How do I cancel the premium subscription

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‎03-12-2023 15:15 - last edited on ‎03-22-2023 14:24 by Fitbit Moderator

‎03-12-2023 15:15 - last edited on ‎03-22-2023 14:24 by Fitbit Moderator

I have tried to cancel but no option on Fitbit app, webpage, Google play or PayPal to cancel. I am charged every month but not sure from where 

 

 

Moderator Edit: Clarified subject

 

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‎03-12-2023 15:41

‎03-12-2023 15:41

@Soozieg Have you tried these steps?

  • Tap on your profile photo in the upper left hand corner of the app
  • Tap Account Settings
  • Then tap Manage Subscriptions - Note: This will open Google Play or Apple Store Subscriptions
  • Tap on your Fitbit Premium and follow the steps to cancel
Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎03-13-2023 14:54

‎03-13-2023 14:54

I called Fitbit and they say it doesn't show up on their side. Called Google, left on hold for 20 minutes. Went through their group support and followed their instructions to cancel. Doesn't show I have any subscriptions. They auto charge my credit card. I deleted my credit card. Out that money this year, but they shouldn't be able to get me again. Hurts them as well because I wanted to do a couple of other subscriptions when I move in 2 months.

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