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How do I get Premium offered with Charge 5?

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‎06-22-2022 14:57 - last edited on ‎06-27-2022 18:12 by Fitbit Moderator

‎06-22-2022 14:57 - last edited on ‎06-27-2022 18:12 by Fitbit Moderator

I am suppose to get 6 mo. free premium membership with my charge 5.  how do I contact a live person to get this?

 

Moderator Edit: Clarified subject and updated label

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‎06-22-2022 17:23

‎06-22-2022 17:23

Hello @WyomingSusan 

You can call Fitbit Customer Service directly at 877-623-4997

😉 I hope this provides you the answer you were seeking. 

View best answer in original post

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3 REPLIES 3

‎06-22-2022 17:23

‎06-22-2022 17:23

Hello @WyomingSusan 

You can call Fitbit Customer Service directly at 877-623-4997

😉 I hope this provides you the answer you were seeking. 

Best Answer

‎06-26-2022 06:40

‎06-26-2022 06:40

Unsubscribe the old subscription  and subscribe to the free one in apple app. Have to wait until the old one is expired first.

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‎06-27-2022 18:17

In response to WyomingSusan

‎06-27-2022 18:17

Hi there, @WyomingSusan. @SunsetRunner Thanks for helping our member.

 

@WyomingSusan I've moved your post to Premium board so you can receive more related responses. Thanks for the details, and your efforts while contacting our Support team. I'm glad you received assistance and I'm sure your post will also help other members visiting the Community.

 

By the way, if you're new with your Charge 5, you can always check the User Manual to learn more about its features. Happy stepping! 😊

Best Answer