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How do I get a refund for Fitbit premium?

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‎04-01-2022 22:10 - last edited on ‎04-03-2022 18:36 by Moderator Alum

‎04-01-2022 22:10 - last edited on ‎04-03-2022 18:36 by Moderator Alum

I just got charged $130- for Fitbit premium. I wasn't notified that the free period was finishing. Just got the hefty charge. I have tried all day to find an Australian contact phone number or email. I talked to a bot on the site that basically said it couldn't help me. Could this be reported to ther Department of fair trading? I thought thery had to let you know the free period was ending legally speaking. I didn't even use it.

 

Moderator Edit: Clarified subject and label.

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‎04-02-2022 04:47

‎04-02-2022 04:47

https://myhelp.fitbit.com/s/support?language=en_US   try chat ?

Stepping in the U.S.A. since September 2013. Android 14

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