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How do I get my free calm subscription?

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‎03-11-2022 04:53 - last edited on ‎02-15-2023 04:22 by Fitbit Moderator

‎03-11-2022 04:53 - last edited on ‎02-15-2023 04:22 by Fitbit Moderator

I received 12mth fitbit premium instead of 6, but there's no code to activate the Calm subscription? Can anyone help? 

 

Moderator edit: added label & Labels

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5 REPLIES 5

‎03-16-2022 19:31

‎03-16-2022 19:31

It's great to see you in the Fitbit Community, @Mammyofmillions.

 

I'm sorry to hear about the difficulties you experienced. Thank you for the information provided.

 

To be eligible for the Calm trial, please note the following:

 

- You purchased the bundle of Fitbit Sense with 6-month Premium membership from the Fitbit Store. 

- You are not an active Calm Premium member (the Calm Premium trial is only available for non-active Calm Premium members living in eligible countries). 

 

If you meet the criteria above but didn't receive the email with the activation code please check your spam folder.

 

Whether the information shared above doesn't help, you can chat with Customer Support online or give them a call. Please click here to get connected.

 

Have a nice day.

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‎03-17-2022 15:07

In response to EdsonFitbit

‎03-17-2022 15:07

I received a 12mth subscription is this why there is no calm? 

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‎03-20-2022 18:08

In response to Mammyofmillions

‎03-20-2022 18:08

Thanks for your response, @Mammyofmillions.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer

‎03-21-2022 04:50

In response to EdsonFitbit

‎03-21-2022 04:50

No unfortunately no one helped! Just gave me aink which wasn't any help 

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‎12-15-2022 23:49

In response to Mammyofmillions

‎12-15-2022 23:49

Did you find a solution for this?

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