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How do I receive a refund for Premium?

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‎02-19-2023 17:50 - last edited on ‎02-21-2023 10:00 by Fitbit Moderator

‎02-19-2023 17:50 - last edited on ‎02-21-2023 10:00 by Fitbit Moderator

Recently Google has acquired fitbit and since then, they have confirmed that all the challenges and adventures will go away after March 27, 2023. Since this is my main reason for getting fitbit premium, I feel I should be refunded the difference. Is there a chance users will be refunded for the premium?

 

Moderator Edit: Clarified subject

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‎02-21-2023 10:10

In response to Heather-S

‎02-21-2023 10:10

Welcome to the Community, @AV_7. @Odyssey13 and @Heather-S Thanks for your help.

 

@AV_7 Thanks for your question and as our friends mentioned, you can always cancel your subscription on the Fitbit app with the instructions shared above, or through your phone’s app store. For any other question about your Premium subscription, please get in touch with our Support team so they can provide you with further assistance. Click here to get connected with them via chat or phone.

 

I'm going to close this thread from further comments. I appreciate your feedback and please know we'll keep working to improve the overall Fitbit experience.

View best answer in original post

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3 REPLIES 3

‎02-19-2023 19:32

‎02-19-2023 19:32

Hi @AV_7  yes, you should be able to cancel Premium. click to learn more

Stepping in the U.S.A. since September 2013. Android 14

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‎02-20-2023 07:17

‎02-20-2023 07:17

@AV_7 You can cancel in the app by following these steps:

 

  • Tap on your profile photo in the upper left hand corner of the app
  • Tap Account Settings
  • Then tap Manage Subscriptions
  • Tap on your Fitbit Premium and follow the steps to cancel

However, it's highly unlikely they will refund you for the unused portion. I believe it is their policy not to issue refunds, but you are welcome to try.

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
Best Answer

‎02-21-2023 10:10

In response to Heather-S

‎02-21-2023 10:10

Welcome to the Community, @AV_7. @Odyssey13 and @Heather-S Thanks for your help.

 

@AV_7 Thanks for your question and as our friends mentioned, you can always cancel your subscription on the Fitbit app with the instructions shared above, or through your phone’s app store. For any other question about your Premium subscription, please get in touch with our Support team so they can provide you with further assistance. Click here to get connected with them via chat or phone.

 

I'm going to close this thread from further comments. I appreciate your feedback and please know we'll keep working to improve the overall Fitbit experience.

Best Answer