How to activate the Fitbit Premium trial?

[laur_small]

Every time I  click on "try premium" it takes me to the page and the overview but has no button to click start trial.

Moderator edit: Updated subject for clarity 

[VLocke]

I'm having the same problem.  I have a new Fitbit Charge 3.  I have the app on an android phone.  I activated the 90 day free trial.  It shows up under Subscriptions, but I don't have access to the premium features.  I tried restoring purchases, but I get an error message" something went wrong. Please try again.". I tried reinstalling the app, but that didn't work either.  

When I try to access a premium feature it asks me to try premium.  If I try to get it again, it says I can't because it's already purchased.

[SilviaFitbit]

@VLocke A warm welcome to the Community. Thanks for getting in touch about this. 

I appreciate that you mentioned you already purchased Premium but your subscription is still not showing. I've taken the liberty to share your case with our Support team, someone will reply to you as soon as possible, keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

@Kemilia Hey there. I would like you to confirm you tried this procedure to restore your purchases. Are you still experiencing the same?

I'll be around if you have any additional questions. 

[Sandburg68]

Yes I tried the different procedures but nothing has changed. I did get a 90-day option but not able to access any options that are premium options.

[Sandburg68]

Also use Android.

[SilviaFitbit]

@Sandburg68 Thanks for getting back. I appreciate the time you took to troubleshoot this with me. 

Since we've exhausted all the possible troubleshooting. I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

[TNSouza]

3 weeks and counting. Still no solution. I'm giving up... 😪

[SilviaFitbit]

@TNSouza Thank you for getting back. I apologize for the delayed in your case. 

This has been already shared with our team but due to recent events affecting our operations, they are taking a bit longer than expected. 

Thanks for your understanding. 

[FDWhites]

I am having same issue. Have set up to pay for premium once trial over but I have no access to premium content and when I try to restore purchase I get error message saying something went wrong. I'm ready to just cancel subscription altogether.

[SilviaFitbit]

@FDWhites A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. I see where your disappointment is coming from. 

In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

[MSJulieKay]

me too. Tech support didn't offer a real solution either. Just kept repeating " the offer will show up" which it hasn't.  Frustrating! 

[SilviaFitbit]

@MSJulieKay A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate that you mentioned you have contacted our Support team. The 90-day free trial is available to anyone new to the subscription and for users who haven't previously activated any trial before. Please confirm you're doing this procedure to start your free trial. Which message are you getting when you try to activate Fitbit Premium?

Let me know how the troubleshooting goes. Looking forward to hearing back from you. 

[MSJulieKay]

I have activated a shorter free trial with an earlier version in the past
but wanted to use it with the upgraded phone which I purchased in part
because of the offer. The language in your advertising could and should be
more clear. There were several posts regarding this issue in the help forum
but none of the replies mentioned this is for first trial only. It says
"comes with 3 months of...". Can you see how that is misleading?

[SilviaFitbit]

@MSJulieKay Thank you for getting back.

I appreciate your feedback and comments, we're always striving to improve our services offered. More information about the Free trial and Fitbit Premium can be found in this article. 

I'll be around if you have any additional questions. 

[moneybabii00]

I received an offer for a 6 month free premium membership and everytime I try to use it, I get an error message saying that my card was declined.