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How to cancel Fitbit Premium?

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‎07-22-2020 10:28 - last edited on ‎07-23-2020 11:19 by Fitbit Moderator

‎07-22-2020 10:28 - last edited on ‎07-23-2020 11:19 by Fitbit Moderator

My premium subscription does not appear to have ever started and now my fitbit has cratered.  I have to cancel while it is still in free trial.  Will not pay for something I cannot use.  There does not appear to be any way to do this.  Please help.  This is taking far too long!

 

Moderator Edit: Clarified subject

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‎07-23-2020 11:23

‎07-23-2020 11:23

@dpardely A warm welcome to the Community. Thanks for the detailed information shared. 

 

If your Premium subscription isn't showing on your Fitbit app, please restore your purchases by doing the following: 

 

  1. In the Fitbit app, tap the Today tab 
     

     > your profile picture.

  2. Scroll down and tap Restore Purchases > OK.

In regards to the cancellation of your subscription, it needs to be done on the store that you purchased it from. Full instructions on how to do it can be found here. 

 

I'll be around if you have any additional questions. 

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