How to cancel Fitbit Premium?

[AngryUser100]

I have been trying to cancel my premium subscription for a couple of weeks before they charge me.

Nothing has worked.

Every forum has told me to go to Google Play then go to subscriptions and cancel it from there but theres nothing there but when I was charged it was through Google pay!

I can't figure it out and I'm quite upset

Moderator Edit: Clarified subject

[Odyssey13]

Hi @AngryUser100  here is what a moderator posted to another member:

"you need to do the following procedure to cancel your Fitbit Premium subscription: 

1. In the Fitbit app, tap the Today tab  

    > your profile picture.

2. Scroll down and tap Manage Subscriptions. Your active subscriptions open in your phone’s app store.
3. Tap your Fitbit Premium subscription > Cancel Subscription. Note that you won't see this option if you already canceled your subscription. Your subscription expires at the end of your current monthly or yearly subscription term.

Once you're redirected to Google Play please make sure to follow this procedure to cancel the subscription on Google Play. 

Keep in mind that Fitbit subscriptions are non-refundable. However you could always contact Google Play, sometimes they provide refunds. "

[AngryUser100]

Thank you for responding but I have tried this several times and I still
can't cancel my subscription.

[Odyssey13]

@AngryUser100  the moderator said to contact Google Play. Try doing that?

[AngryUser100]

I have, they haven't gotten back to me yet

[Odyssey13]

@AngryUser100  I'd imagine with the holidays and being short staffed due to the worldwide corona 19 virus problems, it might take them a bit of time to get with you.

[AngryUser100]

Yeah I get that but I was hope maybe some else had the has this problem and
could help

[Schugs]

When i go in to notify substrictions there is not a fitbit app there to click on what am i doing wrong done click on today then edit then account settings then subscriptions