How to cancel Fitbit Premium?

[AlivsskYang933]

I think I have cancel fitbit premium last year. However, recently I found that I am still charged for the Fitbit Premium. I totally forget I register on which account. The notification from my bank remind me this. What should I do for this situation? I want to expire it now. Thanks.

Moderator edit: format. 

[Odyssey13]

From a Moderator: "you need to do the following procedure to cancel your Fitbit Premium subscription: 

1. In the Fitbit app, tap the Today tab  

    > your profile picture.

2. Scroll down and tap Manage Subscriptions. Your active subscriptions open in your phone’s app store.
3. Tap your Fitbit Premium subscription > Cancel Subscription. Note that you won't see this option if you already canceled your subscription. Your subscription expires at the end of your current monthly or yearly subscription term.

Once you're redirected to Google Play please make sure to follow this procedure to cancel the subscription on Google Play. 

Keep in mind that Fitbit subscriptions are non-refundable. However you could always contact Google Play, sometimes they provide refunds. "

[AlivsskYang933]

I think I buy fitbit premium on the Web because it charged me 10 dollars. I forget which account I subscribe this service.

[Odyssey13]

chat or phone is best - https://myhelp.fitbit.com/s/support?language=en_US 

[AndreaFitbit]

Welcome to the Fitbit Community, @AlivsskYang933. Thank you for sharing your Fitbit Premium cancellation inquiry.

Since you don't remember the account you subscribed this service, the best way to get help for this problem is to chat with us online or give us a call. As @Odyssey13 mentioned. Click here to get connected.

Keep on visiting the forums.