How to contact Technical Support?

[WesTalbert]

Since I have been with Fitbit for over 5 years and a Fitbit premium subscriber for the past two, how do I reach technical support about slow performance in the food database that has been going on for over a year? It seems unfair to pay $80 a year for Fitbit premium and have a food database that takes minutes to hours to actually add something because of slow response time. What is the Fitbit technical support phone number? For $80 a year, we deserve more than just a community forum with answers that "might" work.

Moderator Edit: Clarified subject

[SteveH · Accepted solution]

These forums are for us users of fitbits. The moderators help out where they can but they are not part of customer support and customer support do not monitor these forums. We need to go to them via their contact page: contact.fitbit.com 

I believe they are currently recommending use of web chat in preference to a phone call.

[BelindaB1970]

Hi Steve,

how do I contact support the link you added just sends me to the orignal page where I can use twitter which I don't have... HELP!

[SilviaFitbit]

@BelindaB1970 Hi there. 

The link to contact our Support team previously shared, offers different options such as Chat, Calls, Fitbit Community or Twitter. Please check it out again, it should give you the option to chat or call them. 

I noticed another Moderator is assisting you in this post, feel free to continue the communication with her, she will provide the appropriate troubleshooting for what you're experiencing. 

Have a nice day. 

[JCJana]

I received once un email and since nothing, no reply.

On the contact us page, if you click to chat with us nothing works, so the only solution is here the community. My fitbit doesn't work, don't know what to do anymore.

[SilviaFitbit]

@JCJana Hi there. Thank you for the details mentioned. 

I was able to see that you've been in touch with our Support team, due to the high volume contacts, there might be a delay. Be sure that they will get back to you as soon as possible. 

See you around. 

[JCJana]

Thank you Silvia Fitbit, unfortunatly it is now more than 1 week without reply, even if it is busy, it is still too long. What do they wait? the end of the warranty? I feel left alone and now the battery doesn't even last 1 day.

[SilviaFitbit]

@JCJana Thank you for getting back. 

I see where you're coming from. Even when the warranty runs out after they reply, they will still honor the fact that you contacted them prior to this. Be sure to mention this to them, when they get back to you, our priority is to help you with any issue you might experience. 

Thank you for your understanding. See you around.