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How to disconnect Premium Account?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-10-2021 07:47 - last edited on ‎07-12-2021 13:20 by Fitbit Moderator

‎07-10-2021 07:47 - last edited on ‎07-12-2021 13:20 by Fitbit Moderator

Need to disconnect unwanted and not asked for Premium account

 

Moderator Edit: Clarified subject

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‎07-10-2021 10:55

‎07-10-2021 10:55

Hi @MoonBeam21 - you can find the information you need in the Help pages here. 

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‎07-12-2021 13:20 - last edited on ‎12-04-2025 05:19 by Fitbit Moderator

In response to SunsetRunner

‎07-12-2021 13:20 - last edited on ‎12-04-2025 05:19 by Fitbit Moderator

@SunsetRunner Thanks for the article suggested. 

@MoonBeam21 Welcome to the Fitbit Community. Thanks for the details mentioned. 

If you'd like to cancel your subscription, follow the tips mentioned on the provided by our Community Council. May I know what exactly you'd like to disconnect from your Premium membership? 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎07-14-2021 05:16

In response to SilviaFitbit

‎07-14-2021 05:16

Thanks for the reply.  I contacted Fitbit directly and spoke with a live person.  At the end, he gave me a reference number and told me it would be taken care of.  I received an email from Fitbit confirming the Premium membership was discontinued and my FitBit app shows that it is gone!  Impressed that I spoke with a live person and the issue was taken care of in a short time and with only 1 phone call!

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‎07-14-2021 14:38 - last edited on ‎12-04-2025 05:19 by Fitbit Moderator

In response to MoonBeam21

‎07-14-2021 14:38 - last edited on ‎12-04-2025 05:19 by Fitbit Moderator

@MoonBeam21 Thank you for getting back. Glad to hear that our Support team was able to help you. 

Have a good rest of the week.

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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