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I'm a Premium user but unable to do Challenges

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‎03-13-2021 22:55 - last edited on ‎03-17-2021 14:49 by Fitbit Moderator

‎03-13-2021 22:55 - last edited on ‎03-17-2021 14:49 by Fitbit Moderator

I pay for premium every month for my fit bit app. The app wont let me do any of the premium challenges, plus the app changes my weight after i have put it in. 

 

Moderator Edit: Clarified subject

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‎03-17-2021 14:53

‎03-17-2021 14:53

@Tink24 Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

In order to provide you with the appropriate troubleshooting, please let me know if you're receiving any error message when trying to start a Premium challenge or if the app is crashing. Is it happening with all Premium challenges?

 

Regarding your weight changing after you put it in, let me know if it started happening and the phone model and OS installed. 

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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