Is Premium available in China?

[JoeH80]

Is it impossible to register for Premium service in China?  It seems the only differences between Charge 3 and 4 are features that require premium service. I am a bit unhappy that I was not informed of this when buying a Charge 4 here. It seems that Premium is not available here and I spent double on a Charge 4

Moderator Edit: Clarified subject 

[SilviaFitbit]

@JoeH80 Welcome to the Fitbit Community. I see where your disappointment is coming from. 

Fitbit Premium is available in Chinese (Traditional or Simplified), make sure that the country is properly set in your Fitbit app. Then, follow this procedure to be able to purchase it: 

1. If Fitbit Premium is available in your region, you'll see a Premium tab in the Fitbit app. Tap the Premium tab.
2. Read the overview, and tap the button to get started.
3. Choose a 1-year or monthly subscription to start after your trial, and follow the instructions to subscribe.

Hope this helps. 

[JoeH80 · Accepted solution]

I am still not able to register for Premium in China. There is no option to pay. I don't understand why you would block most of the features for non-premium users and then not allow us to pay for premium. 

[SilviaFitbit]

@JoeH80 Thank you for getting back. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Have a nice day.