help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Issues activating the Premium Free Trial

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-05-2020 14:21 - last edited on ‎01-07-2020 15:43 by Fitbit Moderator

‎01-05-2020 14:21 - last edited on ‎01-07-2020 15:43 by Fitbit Moderator

Has anyone been able to activate their Free Trial for Fitbit Premium? When I try and do it, the app freezes and if I do in on my computer, the free trial option isn't offered. 

 

Moderator edit: Updated subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-07-2020 15:46

‎01-07-2020 15:46

@Atchi Welcome to the Community. Sorry for the delayed reply. 

 

I appreciate the details mentioned. I would like you to log out from your app and force quit, after this please do the following to start the Free Trial: 

 

  1. If Fitbit Premium is available in your region, you'll see a Premium tab in the Fitbit app. Tap the Premium tab. 
  2. Read the overview, and tap the button to get started.
  3. Choose a 1-year or monthly subscription to start after your free trial, and follow the instructions to purchase. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes