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Lost Premium subscription after changing from android to iPhone

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‎06-20-2022 23:22 - last edited on ‎06-21-2022 22:17 by Moderator Alum

‎06-20-2022 23:22 - last edited on ‎06-21-2022 22:17 by Moderator Alum

I just transferred from Android to IPhone. On my iphone my account is not premium. How can I fix this? I still have a couple of months paid subscription left.

 

Moderator Edit: Clarified subject

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‎06-21-2022 22:13 - edited ‎06-21-2022 22:15

‎06-21-2022 22:13 - edited ‎06-21-2022 22:15

Hi there, @BlondTulip. Welcome to the Community Forums. Thanks for sharing the details about this issue with your Premium subscription.

 

Before anything else, let me clarify that Premium is attached to your Fitbit account so you should be able to see the same features regardless on any mobile device you're using to log in.

 

That being said, did you make sure to use the correct email address and not a different one on your iPhone? To check this information, let me recommend this help article.

 

If by any chance the issue persists, my best advice is to get in touch with our support team so they can investigate and provide you with further assistance. They're available via chat and phone, just click here to get connected with them.

 

Hope this helps.

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