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Need help with my Premium subscription

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‎03-19-2020 10:58 - last edited on ‎03-20-2020 08:16 by Fitbit Moderator

‎03-19-2020 10:58 - last edited on ‎03-20-2020 08:16 by Fitbit Moderator

I paid for a year of Fitbit premium and today when I logged on it says I’m on basic I have tried everything. I need help.

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‎03-19-2020 16:52

‎03-19-2020 16:52

Hi @SunsetRunner  your post was moved to the Fitbit Premium and Coach section of the forum. You'll need to get with customer support. It is not a scam. Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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