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No Access for 3 months to my Premium subscription

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‎03-17-2022 00:13 - last edited on ‎03-20-2022 17:02 by Moderator Alum

‎03-17-2022 00:13 - last edited on ‎03-20-2022 17:02 by Moderator Alum

I had a free Premium year subscription with the purchase of Inspire 2. January 2022, I paid for a one year subscription. To date, I still do not have access. I tried to get help over chat (useless!) and on email (sent screenshots as requested to no avail). I asked for them to forward my emails to a manager. It did not happen. I am beyond frustrated. I just want a refund. I ended up subscribing to Calm because I wanted meditation/mindfulness in my daily practice. 
Anyone know how I can get a refund or the phone number of Fitbit? Thank you!!

 

Moderator Edit: Clarified subject

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‎03-20-2022 17:01

‎03-20-2022 17:01

Hi there, @KFrannie. Thanks for stopping by in the Community Forums and sharing your feedback.

 

We‘re taking into consideration your comments and sentiments in regards to our products and services.

 

I really appreciate the time you've spent troubleshooting your Premium with our team. Sorry you feel that way about this interaction and I want you to know that we provide feedback to our team taking in consideration the information you share with us. About your inquiry towards a refund, you can request this information via email or check our Terms of Service.

 

Thanks for your understanding.

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