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No refunds/reimbursement for Premium

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‎09-17-2022 11:41 - last edited on ‎09-21-2022 22:18 by Moderator Alum

‎09-17-2022 11:41 - last edited on ‎09-21-2022 22:18 by Moderator Alum

My Charge 5 stopped working and a replacement was ordered. For some reason, the order "got stuck" and is now being looked into.

 

I requested a refund or credit for Premium since I'm paying for a service I can't use due to Fitbit error, but was told it was an impossibility.

 

That is absurd and insulting policy. I have now cancelled the service permanently. Is that worth the 9.99 to you, Fitbit?

 

Moderator Edit: Clarified subject

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