Not receiving Premium Insights

[Huijbie]

Hi!

I am using Fitbit Premium for over a week and decided to give it a shot for a month. However: I see no insights at all, even though that's one of the mean features of the Premium account.

What am I missing?

Best, 
Patty

Moderator Edit: Clarified subject

[SilviaFitbit]

@Huijbie Welcome to the Community. Sorry for the delayed reply. 

I'll be happy to clarify your inquiry. You’ll see messages in the Fitbit app that give you personal insight into your health and wellness based on your Fitbit data. These messages may be about general wellness, activity, nutrition, mindfulness, sleep patterns, and more. 

Note that you may not receive a new insight every day. How often are you receiving insights? 

Note that you may not receive a new insight every day.

I'll be around if you have any additional questions. 

[Huijbie]

Hi @SilviaFitbit, 

Thank you for your reply. Even though I am aware I will not receive a new insight every day, I have not received any insights. At all.

[SilviaFitbit · Accepted solution]

@Huijbie Thank you for getting back. I appreciate that you mentioned you haven't received insights at all. 

I would like you to let me know how often you are receiving insights. 

Keep me posted. 

[Huijbie]

Hi @SilviaFitbit,

Still no insights at all. What can I do to change this?

[SilviaFitbit]

@Huijbie Thanks for getting back. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

I'll be around if you have any additional questions. 

[architect_greg]

Hi @SilviaFitbit 

I am very frustrated too, by this. I have been a Premium Member for about 2 weeks. Premium is advertised as giving access to a wealth of information that non-Premium doesn't. But honestly, I can see no difference (aside from the occasional "push" Insight that pops up on my App. Both the App and the Website interfaces and areas of knowledge are seemingly identical to before. Pushing insights when I am not ready to digest and utlise them (or given the opportunity to return later to explore them...) are not very useful.

Finally, you mention the "Support Team". Where are they and how do I write to them? I do not find it acceptable that Fitbit expect all queries and answers to be handled in an "open source" Community forum like this. 

Thank you for your moderating.

@architect_greg 

[SilviaFitbit]

@architect_greg Welcome to the Community. I apologize for the delayed in my reply. 

Thanks for the detailed information shared. I see where you're coming from. 

Your feedback is appreciated, we're always striving to improve our services offered. When you subscribe to Premium, you'll get the following features: 

- Guided Programs 
- Personalized insights 
- Premium Challenges and Adventures 
- Fitbit Coach 
- Guided Meditations 

All these features will be found on the Discover button of your Fitbit app. 

If you want to contact our Support team, you can visit this page. 

I'll be around if you have any additional questions.