help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not seeing sleep score, EOV and Premium features

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-03-2020 21:42 - last edited on ‎05-05-2020 11:26 by Fitbit Moderator

‎05-03-2020 21:42 - last edited on ‎05-05-2020 11:26 by Fitbit Moderator

I have a first gen Versa special edition, and I have Fitbit premium. I’ve updated my app and my iPhone, and am not seeing sleep score, EOV, or anything I’m supposed to be getting with premium subscription. Please help! I’ve searched the internet to no avail. 

 

Moderator edit: Updated subject for clarity 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎05-05-2020 11:25

‎05-05-2020 11:25

@Randi2244 Welcome to the Community. Sorry for the delayed reply. 

 

Thanks for letting me know that you have a Fitbit Versa and Premium membership. I appreciate that you updated your app and the research done prior to posting. 

 

When you subscribe to Premium, these features will appear on the Discover button of your app. There you'll find guided programs, challenges, workouts and mindfulness. 

 

Regarding your question about EOV and sleep score, you'll get this if your Versa tracked sleep stages the night before. Fitbit estimates your sleep stages using a combination of your movement and heart-rate patterns. When you haven’t moved for about an hour, your tracker or watch assumes that you’re asleep. Learn more about it by checking this article. 

 

If you're not getting sleep stages, please check the scenarios mentioned in this article where you'll see only your sleep pattern and not sleep stages. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer

‎05-05-2020 17:31

In response to SilviaFitbit

‎05-05-2020 17:31

Hi,
Thanks so much for the reply!

I actually figured it out—it seems that you have to have one full week of
sleep tracking for the EOV and sleep stages to start to appear. I woke up
this am and they were there!!!

Side note: I was really bummed to not find that info anywhere online or
within the app prior to it appearing.

Thanks again🙂
Best Answer
0 Votes