Paying for Premium - transition to Health Insurance Providing Premium for Free

[chench53]

I already have a Fitbit and pay for the premium subscription. My health insurance (AARP/UHC Renew Active) provides the premium Subscription. I put in the super secret code but I don't see on my account that now it's through Renew Active. It still shows me paying for my next renewal in October.

So, How do I make sure it transitions from my paid Premium Subscription to Premium Subscription provided by Renew Active?

Thanks - Gerry

[LZeeW]

@chench53   I flagged your post to get a moderator to help you.  This isn't my area of expertise, but something tells me that you must cancel your paid subscription or you will get billed automatically.  But there are no refunds for the unused portion and I want you to maximize your benefits.

[JuanFitbit]

@LZeeW Thank you for letting us know about this thread. 

@chench53 , A warm welcome to the Community! Thank you for your message and information. 

Any code provided by an insurance, or any firm (in partnership with Fitbit), should be registered under the email address that is paired to your Fitbit Account. 
As mentioned by  our friend LZeeW , if you already have Premium on your account, you'll need to cancel it in order for the next subscription to take over. Meaning, you can only have 1 subscription attached to your account at a time. 

[chench53 · Accepted solution]

Thanks everyone. I chatted with FitBit, and they see the new subscription which will kick in when my paid is up. 

We are all good now.

[JuanFitbit]

@chench53 , Thank you for taking the time to contact Support and keeping us updated. 

I'm glad that Support could confirm the status of the subscription. 
I wish you a lot of fun with it.