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Premium Data Missing After Required Login

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‎12-30-2021 19:35 - last edited on ‎02-15-2023 04:30 by Fitbit Moderator

‎12-30-2021 19:35 - last edited on ‎02-15-2023 04:30 by Fitbit Moderator

Hello Fitbit Community! 
The most important question is: how are you today? Hope you're doing well. 

I have a FitBit Verse 2, it has worked well. This evening the Fitbit app prompted me to logon, which I did. 3 years of data has vanished from the Fitbit App, including all the premium data. When I go to purchase premium again, the Fitbit App says I already have it. 
What would you do if this happened to you? How would you get your premium data back? 
thank you for your time. Looking forward to your reply. 

 

 

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‎12-30-2021 20:08

‎12-30-2021 20:08

When all your data is missing, it usually means you logged in with the wrong Fitbit ID/email.  Perhaps you once used another ID.  IF this is the case, once you log back in with the right ID, you will still find all your data there.

But I don't understand what premium has to do with it.  In fact, I don't even know what "premium data" is.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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